SPOT is partnered with FocusPoint International, Inc to provide crisis assistance services under the Global Overwatch & Rescue™ Plan to SPOT customers worldwide.

The Global Overwatch & Rescue Plan provides you with a 24-hour Crisis Response Center Hotline, and access to several medical and security benefits should you experience an emergency during travel. 

The Global Overwatch & Rescue Plan Benefits

  • Extensive travel medical & security assistance
  • No cost evacuations for users that suffer a security or medical mishap
  • Comes standard with 24/7 multi-lingual crisis consultation
  • Access to a team of highly experienced medical, security and crisis response specialists
  • Assistance with qualifying crisis, medical, hazardous summer and winter sports, natural disasters, and pandemic threat events that interrupt adventures.*

OVERWATCH & RESCUE PLAN PRICING

*Terms and conditions apply.

FOCUSPOINT INTERNATIONAL CLIENT EXCELLENCE

 

Air Ambulances300
AIR AMBULANCES
Countries served140
COUNTRIES SERVED
Flight nurses200
CRITICAL CARE FLIGHT NURSES
Customers13M+
CUSTOMERS PROTECTED
Locations600
LOCATIONS SUPPORTED
Medical Practitioners40,000
MEDICAL PRACTITIONERS IN NETWORK
On all practitioners2,400
ON-CALL MEDICAL PROVIDERS
Years Of Experience 40
YEARS OF EXPERIENCE





LEARN MORE ABOUT FOCUSPOINTOVERWATCH & RESCUE PLAN PRICING

10,020
TOTAL RESCUES
& COUNTING

Global Overwatch & Rescue™ Plan

Upgrade to the Global Overwatch & Rescue™ Plan in SPOT My Account to protect you against expenses related to an emergency situation. This plan provides extensive travel medical and security assistance benefits, including no cost evacuations for users who choose the annual plan. The Global Overwatch & Rescue™ Plan comes standard with 24/7 multi-lingual crisis consultation, medical and dental referrals and much more.

READ RESCUE STORIES Overwatch & Rescue

2,503
Motor Vehicle
Dotted Line
2,241
HIKING & MOUNTAIN SPORTS
Dotted Line
1,276
MEDICAL EMERGENCY
Dotted Line
1,007
BOATING & WATER SPORTS

THE GLOBAL OVERWATCH & RESCUE PLAN PRICING

$39.99/YR*
12-month term applies

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Questions & Answers

Why is Overwatch & Rescue™ “O&R” offered to SPOT customers?

As of July 1, 2021; Globalstar entered a partnership with FocusPoint International, the O&R provider, to protect SPOT customers with a market-leading crisis assistance fully funded plan.

How does O&R protect SPOT customers?

O&R will respond to security-crisis, pandemic threat, natural disaster, and medically necessary evacuation events suffered by eligible customers outside of their permanent residence.

Does a SPOT customer have to pay additional cost for services during a crisis event?

No, SPOT customers receive fully funded response services and expense-covered benefits during a crisis event including on-demand 24/7 access to security and medical service specialists for advice and incident management. Therefore, expenses to resolve a crisis event, or to deploy medically necessary transport, must be paid directly by O&R operations and cannot be reimbursed to the customer.

What is the benefit of fully funded assistance/expense plan?

During a crisis event or medically necessary evacuation, O&R operations will arrange and pay on the SPOT customer’s behalf, expenses associated with the crisis (i.e., shelter in place, safe harbor, evacuation) or the medically necessary transport.

Does O&R replace my travel or medical insurance?

No, O&R is not an insurance policy, so it is not intended to replace travel medical or trip insurance plans. O&R serves to enhance the SPOT customer experience during a crisis thus eliminating out-of-pocket expense, deductibles, or claim processing, to receive expense benefit to resolve a qualifying crisis event or to receive medically necessary transport benefits. O&R has no monetary limits applied, the service limitations are based on a) frequency of use requiring expense deployment during a plan year and b) the number of assistance days.

Can I purchase an O&R membership for my family members or friends under the same SPOT My Account?

  1. Log into SPOT My Account.
  2. Click SETTINGS AND BILLING.
  3. Click OVERWATCH & RESCUE PLAN.
  4. Fill out the required onscreen information.
    Need more than one O&R Plan?
    1. Click ADD ANOTHER O&R PLAN button
    2. Fill out the required onscreen information.
  5. Click Save.

How does O&R protect me when practicing hazardous sports?

In effort to increase protection, for O&R plan customers that practice summer or winter hazardous sports and suffer a crisis event, O&R will provide either:

a) fully fund search and rescue (SAR) expenses 
b) costs to conduct medically necessary transport to the nearest appropriate care facility

Payment of SAR expenses apply to those that are required to satisfy a financial obligation imposed by rescue authorities and are paid on behalf of the SPOT/O&R customer. For full details on how hazardous sports are defined and the application terms and conditions, please consult the O&R plan wording.

FOCUSPOINT Terms & Conditions