SPOT Personal Tracker Support
Messaging
What does an email or SMS notification look like that I send from my SPOT Personal Tracker?
When the SPOT system receives a "Check In" or "Help" message, it will use the contact information settings that you entered to send notifications to your friends and family. The subject line of the email contains your unit number and if it is a "Check In" or "Help" message.
The email contains the full "Check In" or "Help" message that you setup for the messenger. The email also contains the serial number, the exact latitude/longitude location and a map link. Clicking on the map link will pop up a Google maps page that will show them your current location.
If you have added a mobile numbers as a contacts, they will also receive the notification. The format of messages sent to a mobile phones are almost identical. The exceptions are the inclusion of the Google map link and your GPS location.
CALL
Phone Support in English, French, Portuguese and SpanishMonday 6h00 to Friday 23h00 UK, including public holidays.
Support in French and Spanish provided weekdays from 13h00 to 23h00 UK, including public holidays
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 13h00 to 23h00 UK.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.