My Account
Get Help
My Account Support
Settings and Billing
How to manage your FLEX plan online
Login to your SPOT My Account
- Click on MY DEVICES
- Select EDIT SETTINGS
- Locate the STATUS and select one of the following:
- Suspend – Will place your contract on suspension mode, which will disable all features including SOS Suspension will take place at the end of the current monthly subscription cycle
- Pay and Resume – Will immediately remove your device from Suspension and begin the new monthly subscription cycle. Charges will take place immediately.
CALL
Phone support is available Monday to Thursday 24hrs CST.Friday: 12:00AM to 10:00PM CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (866) 651-7768
Currently traveling outside of the US?
1 (985) 327-7511
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 7:00AM to 6:00PM CST.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.