SPOT Gen3 Support

View your SPOT Gen3 activity in the SPOT App

The SPOT App:
A great way to view your SPOT activity is to use the SPOT app!  The SPOT app is available on iOS (10.0 or later) and Android (7.0 or later). 

For information on the SPOT app click here.

After installing the SPOT app on your phone, you will have access to your SPOT activity as you would on the SPOT Mapping platform.

The SPOT app supports the SPOT X, SPOT Gen4, SPOT Trace, SPOT Gen3, HUG, Communicator, Connect, SPOT Personal Tracker, and SPOT Satellite GPS Messenger.
 
View the most recent location on the map:

• Select the    icon 
• Date, time, and message information will be displayed in the map at the location where the message was sent
• You may select the > icon to view additional information such as the latitude and longitude

View your messages in a list:

• Select the    icon  at the bottom of the screen.
• Messages are displayed from newest to oldest.
• You may select the > icon on a message to view additional information
  • Selecting the map will switch the SPOT app back to the map to display the location

View your messaging activity from the map view:

• Select the    icon to view your SPOT activity plotted on the map

 
Common Issues
The SPOT app is no longer updating to show my latest SPOT messages

• Ensure that you are connected to a broadband connection (Wi-Fi) or cellular network. Please logout of the SPOT app and log back in.  If your SPOT messaging activity is still not showing the latest activity, please move to the next step.
• Please uninstall the SPOT app, turn your phone/tablet off, then turn it back on.  Reinstall the SPOT app and login to your account.
  • Please note, uninstalling the app will erase the stored SPOT messages that are available on your phone.

I can't login to the SPOT app

• Please verify that you are able to login to SPOT web site and you are using the same credentials.
  • Note that your password is case-sensitive
• Ensure that there are no extra spaces in the username or password field before logging in
• Try temporarily changing your password to a numeric value (i.e. 123456) to confirm there is no issue with alpha casing.