SPOT Mapping Support
General
QUESTIONS AND ANSWERS
How do I share my tracking with other people?
To share tracking in near real-time, we recommend creating a Shared View from within your mapping page of your SPOT account and sending the link to your contacts. If you prefer to share your location information after you finish your trip, creating a SPOT Adventure will allow you to import your location and messaging activity. Creating a Shared View is an excellent way to share your messaging and tracking activity with family, friends, and colleagues. To create a Shared View, please follow the steps below: On the SPOT Mapping page, click on the Shared View icon and select the Add Item icon . Select the Add Shared View icon to begin creating a Shared View. Complete the required fields and customize your Shared View by selecting your preferences. Click on the Create Shared View button when done. Don't forget to send the Shared View page to your friends and family. Click here to learn how.
How do I send or share the Shared View page with my family and friends?
Once you create a Shared View page, you can share it with family and friends. Click on the Shared Views icon and then click on the gear icon next to the Shared View you would like to share. Choose the desired Share option (Email, Facebook, Twitter, or LinkedIn), or you can choose to copy the link by clicking on the Copy Link icon. This will save the link to your Clipboard so you can share the link anywhere you want.
How do I hide a position?
Open the position to be hidden, click the Quick Actions menu button, then select Hide Position.
How do I view all activity?
Open the Assets tab in the main navigation panel, then expand the details panel by clicking any Asset. The clock icon in the list of tabs will display all activity, regardless of message type.
Why isn't SPOT Maps opening when selecting "Maps" from My Account?
Your pop-up blocker must be disabled in your browser in order for SPOT Maps to open when selecting "Maps" from My Account.
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CALL
Support in English is available Monday to Thursday 24hrs US CST.Friday: 12:00AM to 10:00PM US CST.
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
1 (985) 327-7511