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QUESTIONS AND ANSWERS
How do I share my tracking with other people?
To share tracking in near real-time, we recommend creating a Shared View from within your mapping page of your SPOT account and sending the link to your contacts. If you prefer to share your location information after you finish your trip, creating a SPOT Adventure will allow you to import your location and messaging activity. Creating a Shared View is an excellent way to share your messaging and tracking activity with family, friends, and colleagues. To create a Shared View, please follow the steps below: On the SPOT Mapping page, click on the Shared View icon and select the Add Item icon . Select the Add Shared View icon to begin creating a Shared View. Complete the required fields and customize your Shared View by selecting your preferences. Click on the Create Shared View button when done. Don't forget to send the Shared View page to your friends and family. Click here to learn how.
How do I send or share the Shared View page with my family and friends?
Once you create a Shared View page, you can share it with family and friends. Click on the Shared Views icon and then click on the gear icon next to the Shared View you would like to share. Choose the desired Share option (Email, Facebook, Twitter, or LinkedIn), or you can choose to copy the link by clicking on the Copy Link icon. This will save the link to your Clipboard so you can share the link anywhere you want.
Creating a New My Account
SPOT My Account gives you access to activate SPOT devices plus: Edit SPOT Contacts Edit SPOT Tracking intervals Add Additional SPOT services Update SPOT device information Test SOS feature Update Credit Card information Make a Payment Access the SPOT Mapping Platform Update Username and Password Suspend a Flex Plan subscription Cancel service Step 1 : Access the My Account site and begin the setup Go to www.findmespot.com and click on My Account, Login / Activate your SPOT (top right corner) Click SIGN UP under New Account Step 2 : Complete the setup requirements to create your account An email will be sent to you for verification purposes Open the email and click on VERIFY EMAIL Login to your My Account once email is verified Step 3 : Ready to start activating your SPOT device(s) Click here for instructions on how to activate a SPOT Device
How to change the Password
Log in to your SPOT account. Select Settings & Billing in the upper right-hand corner. Under User Settings / Password Settings, enter the old password, new password and confirm. Password characters are limited to the letters a to z, the numbers 0 to 9, and the underscore _. Password has to be at least 8 characters long. Click Save.
How to change the Username
From the main website: https://www.findmespot.com/ click My Account and then click Login. Login to the online account. Click Settings and Billing in the upper right corner. Under User Settings, enter the old username, new username and confirm. Click Save.
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Monday 4:00PM to Saturday 2:00PM AEST
Please have your PIN ready when calling.PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
Australia
+61 1800 955 278
From outside of Australia
+1 985-327-7511
New Zealand
0800 11 7768
From outside of New Zealand
+1 985-327-7511