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QUESTIONS AND ANSWERS
How to add a new SPOT device
To add a New SPOT device, click on the ADD NEW SPOT DEVICE button Note: Not to be used for a device replacement, upgrade or swap. These must be done using the DEVICE SWAP or UPGRADE YOUR SPOT DEVICE options
How to use the FILTER option
To narrow your search for a specific SPOT device, the FILTER DEVICES option can be used to filter by: Device Type Device Name ESN Step 1 : Enter the device type under the FILTER DEVICES drop down field Step 2 : Enter additional filter options inside the field next to FILTER DEVICES (search by name. type or ESN) Step 3 : Click APPLY when ready to view the filtered results Step 4 : Click on CLEAR to remove the filter
How do I share my tracking with other people?
To share tracking in near real-time, we recommend creating a Shared View from within your mapping page of your SPOT account and sending the link to your contacts. If you prefer to share your location information after you finish your trip, creating a SPOT Adventure will allow you to import your location and messaging activity. Creating a Shared View is an excellent way to share your messaging and tracking activity with family, friends, and colleagues. To create a Shared View, please follow the steps below: On the SPOT Mapping page, click on the Shared View icon and select the Add Item icon . Select the Add Shared View icon to begin creating a Shared View. Complete the required fields and customize your Shared View by selecting your preferences. Click on the Create Shared View button when done. Don't forget to send the Shared View page to your friends and family. Click here to learn how.
View/Edit Contacts (if applicable)
View/Edit Contacts and Contact Groups for sending Custom Messages Only available for products that have custom SMS and email capabilities Syncing the SPOT device with SPOT My Account is required for contacts and contact groups to appear on your device. SMS contact must include the country code, area code and number Note: Some special characters may not be allowed when entering contact information. Please limit special characters when possible
View/Edit SOS Contacts (if applicable)
View/Edit Emergency contacts and additional information to assist in case of an SOS rescue attempt Click on the SOS bar to view or edit the emergency contacts and/or additional information The Search and Rescue team will attempt to make contact with the registered owner, primary emergency contact and/or the secondary emergency contact The SAR team will use the information provided by the device, emergency contacts and the additional information provided to assist in case of a rescue attempt Add/edit the information required and click on SAVE Note: if you are lending your SPOT device to someone else, an option to change the emergency information in this section is available by clicking in the check box (shown below)
Search My Account Questions & Answers
CALL
Phone Support in English, French, Portuguese and SpanishMonday 6h00 to Friday 23h00 UK, including public holidays.
Support in French and Spanish provided weekdays from 13h00 to 23h00 UK, including public holidays
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
UK
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
France
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 13h00 to 23h00 UK.
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