SPOT Gen4
SATELLITE GPS MESSENGER
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Documents
Micrologiciel
Vidéos
DERNIÈRE VERSION DU MICROLOGICIEL
Date de mise à jour18/10/2022
Version du micrologiciel
2.1
Programme de mise à jour du micrologiciel
2.9.3
Mettre à jour le micrologiciel >>
Assistance pour le SPOT Gen4
Mise en service
QUESTIONS ET RÉPONSES
How do I activate a new device on an existing SPOT account?
If you have an existing account, you can activate your device following the steps below. If you are new to SPOT, please click here . Login to your SPOT Account Add New SPOT Device near the top of the My Devices page. Enter the device details . In the battery compartment beneath the batteries, get the ESN and Auth code for your SPOT. Enter the ESN and Authorization Code of the new device, then select Next. Select your Payment Option, choose any additional services, then select Next. For information on our additional services, please click here . Review and accept the Terms and Conditions, then select Next Select Submit Payment Congratulations ! You have successfully activated your SPOT device. Common Issues Invalid ESN or authorization code Please double check the ESN and Auth Code. If the ESN/Auth Code is illegible or has been removed from the battery compartment, please contact Customer Relations. If you are looking to add additional services after your activation, please click here . Payment submission failed Verify payment information. To check your payment information, please click Settings & Billing , then Credit Card Information .
How do I create an account and activate my SPOT Gen4?
To activate your new SPOT Gen4, please visit www.findmespot.com and select ACTIVATE YOUR SPOT . On the activation page you will have the option to create a new account (for new SPOT users) or you may login to your existing SPOT account. If you already have a SPOT account and you wish to activate a new device, please click here . Click Begin Activation The first page will guide you through the creation of your SPOT account and will request your device information. Please note: The ESN and Authorization Code can be found on the SPOT X device by selecting System Settings, then selecting SPOT X Info option. Enter your account information and your device information , then select Next . You may choose to register your device for personal use or register a business account. Enter your contact information , then select Next . Select your payment option, choose any additional services, then select Next . For information on our additional services, please click here . Enter your emergency contacts. You may include additional information that first responders should know about you in the event that emergency medical services are provided in an emergency situation. Enter your payment information. Review and accept the terms and conditions, then select Next. Select Submit Payment Congratulations ! You have successfully activated your SPOT device and created your SPOT account. Common Issues Error entering account information – I’m receiving an error preventing me from going to the next step! It is possible that you are attempting to register a username that has already been taken, please try again with a unique username. Don’t worry! You can change it after finishing the activation. ESN invalid or auth code doesn’t match Please double check your ESN and auth code. If the ESN/auth code is illegible or has been removed from the device battery compartment, please contact Customer Care. We’ll be happy to provide support to get you up and running! Emergency contact error For safety purposes, your emergency contact info cannot be the same as your account information. Please use a secondary number for your emergency contact. This information can also be changed after the activation of your account. Payment submission failed Please ensure that the billing address, payment card info, and the terms & conditions have been accepted before submitting payment. You may want to inquire with your financial institution if there has been any hold on your card.
How do I transfer an active service plan to a new SPOT Gen4?
Log into My Account Click MY DEVICES If needed, click EDIT SETTINGS (EDIT SETTINGS is only present for multiple contract accounts) Click DEVICE SWAP Input the ESN of the NEW unit you want to activate Input the AUTH code of the NEW unit you want to activate Click COMPLETE SWAP *If needed, log out and log back in to update the displayed ESN on the My Devices tab.
How do I upgrade my SPOT device?
If you have an active service plan and wish to upgrade your device, please follow the steps below. Login to your SPOT Account. For the device you wish to upgrade, select View/Edit to access the device settings. You may want to write down the auth code of the device you are upgrading. The auth code is located on the device settings page below the image of your device. Select Upgrade your SPOT Device near the top of the page. Confirm the ESN of the device you wish to upgrade and enter the authentication code in the Existing SPOT Device field. Enter the ESN and authentication code of the new device, then select Next. Please note: The ESN and auth code of your device may be found in the battery compartment beneath the batteries Enter your account information and your device information , then select Next . Review the Device Upgrade Details , then select Finish. Congratulations ! You have successfully upgraded your device! Common Issues Invalid ESN or authorization code Please double check the ESN and auth code of both your existing device and the device you wish to upgrade to. If the ESN/auth code is illegible or has been removed from the device battery compartment, please contact Customer Relations. We will be happy to assist you! There is no applicable upgrade path between models of the existing ESN and the new ESN you provided. This error may be displayed when the model you are attempting to upgrade to is that of an equivalent or previous generation SPOT device. This option is not available. We apologize for the inconvenience.
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TÉLÉPHONE
Assistance téléphonique en anglais, français, portugais et espagnol.Une assistance en anglais est fournie du lundi 6h00 au vendredi 23h00. (Heure britannique), y compris les jours fériés.
Support en français et espagnol assuré en semaine de 13h00 à 23h00 (Heure britannique), y compris les jours fériés
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France
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Italie
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Pays-Bas
+31 800 0900114
Norvège
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Pour tous les autres pays, appelez
+353 94 950 5096
+33 800 91 16 33 +33 184 88 3811
Irlande
+353 94 950 5096
Italie
+39 800 743048
Pays-Bas
+31 800 0900114
Norvège
+47 800 25 172
Pour tous les autres pays, appelez
+353 94 950 5096
Portugal (Chamada Gratuita)
+351 800 181 029
Suède
+46 20 88 15 59
Royaume - Uni
+44 808 189 6244 +44 203 966 6746
Suisse
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Espagne
+34 900 83 8735
+351 800 181 029
Suède
+46 20 88 15 59
Royaume - Uni
+44 808 189 6244 +44 203 966 6746
Suisse
+41 800 001 516
Espagne
+34 900 83 8735
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L'assistance par chat est disponible en français grâce à la technologie de traduction automatique.Les annulations de service et les paiements ne sont pas pris en charge par le chat.
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