Assistance pour le SPOT Personal Tracker
Messaging
QUESTIONS ET RÉPONSES
Can I send a message to indicate that I have started tracking?
Yes! You may send a Check In or Custom message from your device to notify your contacts that you have enabled tracking mode. We recommend communicating with your contacts prior to leaving for your adventure to let them know that they may be receiving messages from your SPOT messenger or an email containing a share page link that will display your location information. Your tracking information may be viewed in the mapping platform or via your Shared Views. Please note, tracking mode does not send messages to contacts. Tracking mode records your location by sending a transmission with your GPS coordinates at a regular interval. Tracking intervals may be configured from your SPOT account.
What is the best location to send a message?
The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky. There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit messages. We understand that this type of location cannot always be attained, so here are a few tips in finding a good location to send your message. • Ensure that you are not too close to any tall buildings or structures that may block the view of the open sky. • If you are in a heavily forested area, attempt to find a clearing • If you are in a valley, attempt to elevate as much as possible
Why am I not getting my email and/or SMS messages?
SPOT sends messages to your contacts when the Check In, Customer, or HELP buttons are pressed on an active unit with a clear view to the sky. There are a few different issues that could cause a disruption in message transmission: Make sure you have activated SPOT at FindMeSPOT.com/Activate. Make sure SPOT is powered on before attempting to activate a message mode. Tracking and SOS do not send email or text messages, you can only view these messages in your SPOT account. Check to make sure the email addresses and cell phone numbers and providers are correct and your contacts are properly operating them. Always keep your SPOT in a place where it has a clear view of the sky with the logo facing up. Please keep in mind that even when the SPOT system sends messages, message delivery is dependent on the status of your network providers. This could mean that messages, like any email or SMS messages you send and receive every day, could be delayed. Please contact your mobile phone service provider, internet service provider or system administrator if you suspect irregular performance.
What does an email or SMS notification look like that I send from my SPOT Personal Tracker?
When the SPOT system receives a "Check In" or "Help" message, it will use the contact information settings that you entered to send notifications to your friends and family. The subject line of the email contains your unit number and if it is a "Check In" or "Help" message. The email contains the full "Check In" or "Help" message that you setup for the messenger. The email also contains the serial number, the exact latitude/longitude location and a map link. Clicking on the map link will pop up a Google maps page that will show them your current location. If you have added a mobile numbers as a contacts, they will also receive the notification. The format of messages sent to a mobile phones are almost identical. The exceptions are the inclusion of the Google map link and your GPS location.
How accurate is the SPOT Personal Tracker when reporting a user's position?
The SPOT Personal Tracker has a location accuracy of approximately 20 ft. (5 m).
Rechercher des questions et réponses sur SPOT Personal Tracker
TÉLÉPHONE
Assistance téléphonique en anglais, français, portugais et espagnol.Une assistance en anglais est fournie du lundi 6h00 au vendredi 23h00. (Heure britannique), y compris les jours fériés.
Support en français et espagnol assuré en semaine de 13h00 à 23h00 (Heure britannique), y compris les jours fériés
Veuillez avoir votre NIP quand vous appelez.
La confirmation du NIP n'est pas possible par la voix. Veuillez insérer votre NIP sur le clavier de votre téléphone.
Votre numéro d'identification, NIP, est disponible dans votre compte en cliquant sur PARAMÈTRES ET FACTURATION.
France
+33 800 91 16 33 +33 184 88 3811
Irlande
+353 94 950 5096
Italie
+39 800 743048
Pays-Bas
+31 800 0900114
Norvège
+47 800 25 172
Pour tous les autres pays, appelez
+353 94 950 5096
+33 800 91 16 33 +33 184 88 3811
Irlande
+353 94 950 5096
Italie
+39 800 743048
Pays-Bas
+31 800 0900114
Norvège
+47 800 25 172
Pour tous les autres pays, appelez
+353 94 950 5096
Portugal (Chamada Gratuita)
+351 800 181 029
Suède
+46 20 88 15 59
Royaume - Uni
+44 808 189 6244 +44 203 966 6746
Suisse
+41 800 001 516
Espagne
+34 900 83 8735
+351 800 181 029
Suède
+46 20 88 15 59
Royaume - Uni
+44 808 189 6244 +44 203 966 6746
Suisse
+41 800 001 516
Espagne
+34 900 83 8735
CHAT AVEC UN AGENT
L'assistance par chat est disponible en français grâce à la technologie de traduction automatique.Les annulations de service et les paiements ne sont pas pris en charge par le chat.
Le chat est disponible du lundi au vendredi de 13h00 à 23h00.
L'assistance par chat n'est disponible qu'avec Chrome, Edge, Firefox, Opera et Safari.