SPOT Gen3
SATELLITE GPS MESSENGER
Richiedi Assistenza
Documenti
Firmware
FIRMWARE PIÙ RECENTE
Data di rilascio18/10/2022
Versione del firmware
2.1.2
Firmware Updater Version
2.11.1
Aggiorna firmware >>
Supporto per SPOT Gen3
Messaggistica
DOMANDE E RISPOSTE
Can I send a message to indicate that I have started tracking?
Yes! You may send a Check In or Custom message from your device to notify your contacts that you have enabled tracking mode. We recommend communicating with your contacts prior to leaving for your adventure to let them know that they may be receiving messages from your SPOT messenger or an email containing a share page link that will display your location information. Your tracking information may be viewed in the mapping platform or via your Shared Views. Please note, tracking mode does not send messages to contacts. Tracking mode records your location by sending a transmission with your GPS coordinates at a regular interval. Tracking intervals may be configured from your SPOT account.
What is the best location to send a message?
The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky. There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit messages. We understand that this type of location cannot always be attained, so here are a few tips in finding a good location to send your message. • Ensure that you are not too close to any tall buildings or structures that may block the view of the open sky. • If you are in a heavily forested area, attempt to find a clearing • If you are in a valley, attempt to elevate as much as possible
How does SPOT Gen3 prioritize Tracking Messages and help/SOS functions?
Help and SOS are prioritized over Tracking - if you press the Help or SOS buttons while tracking, SPOT will cancel any unsent messages and begin sending Help/SPOT Assist or SOS messages.
Can I send a message while tracking?
While tracking with your SPOT you will be able to send Custom or Check In messages. If a Help or SOS message is sent from your device with tracking mode enabled, tracking will stop as the Help / SOS messages take message transmission priority.
Why am I not getting my email and/or SMS messages?
SPOT sends messages to your contacts when the Check In, Customer, or HELP buttons are pressed on an active unit with a clear view to the sky. There are a few different issues that could cause a disruption in message transmission: Make sure you have activated SPOT at FindMeSPOT.com/Activate. Make sure SPOT is powered on before attempting to activate a message mode. Tracking and SOS do not send email or text messages, you can only view these messages in your SPOT account. Check to make sure the email addresses and cell phone numbers and providers are correct and your contacts are properly operating them. Always keep your SPOT in a place where it has a clear view of the sky with the logo facing up. Please keep in mind that even when the SPOT system sends messages, message delivery is dependent on the status of your network providers. This could mean that messages, like any email or SMS messages you send and receive every day, could be delayed. Please contact your mobile phone service provider, internet service provider or system administrator if you suspect irregular performance.
Cerca in SPOT Gen3 domande e risposte
TELEFONO
Supporto telefonico in inglese, francese, portoghese e spagnoloL'assistenza in inglese è fornita da lunedì 6h00 a venerdì alle 23h00 (Ora del Regno Unito), compresi i giorni festivi.
Supporto in francese e spagnolo nei giorni feriali dalle 13h00 alle 23h00 (Ora del Regno Unito), compresi i giorni festivi.
Tieni a portata di mano il tuo PIN quando chiami.
La conferma del PIN non è supportata tramite voce. Inserisci il tuo pin sul tastierino del telefono.
Puoi trovare il tuo PIN, numero di identificazione personale, accedendo a Il mio account e facendo clic su Impostazioni e fatturazione.
Italia
+39 800 743048
Francia
+33 800 91 16 33 +33 184 88 3811
Olanda
+31 800 0900114
Norvegia
+47 800 25 172
Svezia
+46 20 88 15 59
Per tutte le altre zone chiamare
+353 94 950 5096
+39 800 743048
Francia
+33 800 91 16 33 +33 184 88 3811
Olanda
+31 800 0900114
Norvegia
+47 800 25 172
Svezia
+46 20 88 15 59
Per tutte le altre zone chiamare
+353 94 950 5096
UK
+44 808 189 6244 +44 203 966 6746
Irlanda
+353 94 950 5096
Svizzera
+41 800 001 516
Spagna
+34 900 83 8735
Portugal (Chamada Gratuita/numero verde)
+351 800 181 029
+44 808 189 6244 +44 203 966 6746
Irlanda
+353 94 950 5096
Svizzera
+41 800 001 516
Spagna
+34 900 83 8735
Portugal (Chamada Gratuita/numero verde)
+351 800 181 029
CHATTARE CON UN AGENTE
L'assistenza via chat è disponibile in italiano grazie alla tecnologia di traduzione automatica.Le cancellazioni dei servizi e i pagamenti non sono supportati dalla chat.
La chat è disponibile dal lunedì al venerdì dalle 13h00 alle 23h00.
L'assistenza via chat è disponibile solo con Chrome, Edge, Firefox, Opera e Safari.