PRODUCT REPLACEMENT

PROTECT YOURSELF AND YOUR DEVICE:

From facing extreme temperatures to being tossed around on packs and vehicles, our products are built to take it. But let’s be honest—the activities you do and the places you go with your device bring unexpected challenges. That’s why the Product Replacement Program is available to you, just in case you need it!

SPOT Gen4 and SPOT Trace

$17.99/yr or $1.99/mo + $30 deductible

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SPOT X

$30/yr or $2.50/mo + $50 deductible

PROGRAM HIGHLIGHTS

DURATION: 12 months with automatic renewal upon 1 year

COVERAGE: Damage, loss, theft, repair (only if not covered by the limited warranty)

CLAIMS: 1 time per year allowed for replacements; repairs – max of 2 times

DIFFERENT PLANS: No

BILLING: Monthly and Annual available at the time of initial service activation or during annual subscription service renewal

REPLACEMENT: Refurbished unit if available or new unit

HOW DO I GET THIS?

CHECK YOUR ACCOUNT

Are You a New Customer? Select Product Replacement Program coverage at the time of activation.

Are you an Existing Customer? Add Product Replacement Program coverage by clicking the “Add Additional Service” button under the “My Devices” tab in My Account.

SIGN UP

When activating a SPOT unit this can be added online during the activation process. If you are nearing renewal on your service, please call Customer Relations at 1 (866) 651-7768 or from outside of North America dial +1 (985) 327-7511 and they will assist you.

MAKING A CLAIM

To make claims under the Product Replacement Program, please call Customer Relations at 1 (866) 651-7768 or from outside of North America dial +1 (985) 327-7511 and they will assist you.