SPOT X
2-WAY SATELLITE MESSENGER
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LATEST FIRMWARE
Release Date04/08/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
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SPOT X Support
My Account
QUESTIONS AND ANSWERS
How current is the text message use counter in the online SPOT account?
Within 1 hour.
How do I update my contact information?
To update the contact information associated with your SPOT account: Login to your SPOT account. Select Settings & Billing. In the billing column, under Customer Information , click SPOT Global Phone or SPOT. Update the desired information, when completed, click Save. Common Issues Error displayed when trying to save changes This error may be displayed when a new address cannot be verified. Please check the information and try again. Should you continue to receive this error, please contact Customer Service for support. If you are attempting to save an address that was recently constructed the address may not be accepted by our verification system. Please contact Customer Service for support
How do I change my username and password?
Change your SPOT account username : Log in to your SPOT account. Select Settings & Billing in the upper right-hand corner. Under User Settings / Username Settings, enter the old password, and new password, and confirm. Username characters are limited to the letters a to z, the numbers 0 to 9, and underscore _. Username length minimum is between 5 - 30 characters. Enter your new username, confirm the username entered, then click Save. Note: Your username is not case sensitive, must be unique, and be between 5 - 30 characters long. Change your SPOT account password : Log in to your SPOT account. Select Settings & Billing in the upper right-hand corner. Under User Settings / Password Settings, enter your current password, then enter your new password and confirm it. Password characters are limited to the letters a to z, the numbers 0 to 9, and the underscore _. Password length minimum is 8 characters. Click Save Note: Your password is case-sensitive and must have a minimum of 8 characters . Common Issues Username is already in use. Your new SPOT account username must not already be in use. Please attempt with a different username. Username and confirm username are not the same. This error is displayed when the username you are changing cannot be confirmed in the confirm username field. This confirmation is present to avoid changing your username to an unintended username. Password entered is invalid. To change the password to your SPOT account the current password is required. If your password is saved in your web browser, we suggest looking into your password settings. Otherwise, we recommend contacting SPOT Customer Relations to assist with your account access. Password and confirm password are not the same. This error is displayed when your new password cannot be confirmed. This confirmation is present to avoid the possibility of getting locked out of your SPOT account. I can’t log in to my SPOT account. I've been locked out. Help! If you are not able to log in to your SPOT account or the account has been locked, please contact SPOT Customer Relations for assistance.
View your SPOT X activity in the SPOT App
The SPOT App: A great way to view your SPOT activity is to use the SPOT app! The SPOT app is available on iOS (10.0 or later) and Android (7.0 or later). For information on the SPOT app click here . After installing the SPOT app on your phone, you will have access to your SPOT activity as you would on the SPOT Mapping platform. The SPOT app supports the SPOT X, SPOT Gen4, SPOT Trace, SPOT Gen3, HUG, Communicator, Connect, SPOT Personal Tracker, and SPOT Satellite GPS Messenger. View the most recent location on the map: Select the icon Date, time, and message information will be displayed in the map at the location where the message was sent You may select the > icon to view additional information such as the latitude and longitude View your messages in a list: Select the icon at the bottom of the screen. Messages are displayed from newest to oldest. You may select the > icon on a message to view additional information Selecting the map will switch the SPOT app back to the map to display the location View your messaging activity from the map view: Select the icon to view your SPOT activity plotted on the map Common Issues The SPOT app is no longer updating to show my latest SPOT messages Ensure that you are connected to a broadband connection (Wi-Fi) or cellular network. Please logout of the SPOT app and log back in. If your SPOT messaging activity is still not showing the latest activity, please move to the next step. Please uninstall the SPOT app, turn your phone/tablet off, then turn it back on. Reinstall the SPOT app and login to your account. Please note, uninstalling the app will erase the stored SPOT messages that are available on your phone. I can't login to the SPOT app Please verify that you are able to login to SPOT web site and you are using the same credentials. Note that your password is case-sensitive Ensure that there are no extra spaces in the username or password field before logging in Try temporarily changing your password to a numeric value (i.e. 123456) to confirm there is no issue with alpha casing.
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CALL
Phone Support in English, French, Portuguese and SpanishMonday 6h00 to Friday 23h00 UK, including public holidays.
Support in French and Spanish provided weekdays from 13h00 to 23h00 UK, including public holidays
Please have your PIN ready when calling.
PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.
Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
UK
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
+44 808 189 6244 +44 203 966 6746
Ireland
+353 94 950 5096
Netherlands
+31 800 0900114
Sweden
+46 20 88 15 59
Spain
+34 900 83 8735
For all other areas call
+353 94 950 5096
France
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
+33 800 91 16 33 +33 184 88 3811
Italy
+39 800 743048
Norway
+47 800 25 172
Switzerland
+41 800 001 516
Portugal (toll-free/chamada gratuita)
+351 800 181 029
Chat with an Agent
Chat Support is available in English. Additional languages are supported using machine translation.Service cancellations and payments are not supported via chat.
Chat is available Monday through Friday, from 13h00 to 23h00 UK.
Chat support is only available with Chrome, Edge, Firefox, Opera and Safari.