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SPOT X

SPOT X

2-WAY SATELLITE MESSENGER

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Get Help
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Documents
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Firmware
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LATEST FIRMWARE

Release Date
04/08/2021
Firmware Version
2.5.0
Firmware Updater Version
2.8.1
Update Firmware >>

SPOT X Support

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SPOT X Support

Choose a Topic to Get Started

Activation

Firmware

General

Hardware

Messaging

My Account

Navigation

SOS

SPOT App

Tips for SPOT X

Clear View
SPOT X needs a clear view of the sky with no obstructions. SPOT X is not reliable at the bottom of a deep canyon, in a cave, in an abyss, or in very dense woods
Test Message
Before heading off the grid, we strongly recommend that you send a test message to ensure your device was activated properly. You can view your sent messages in your SPOT My Account
Test SOS
Test your SOS before heading out in SPOT My Account
12 second reset
For troubleshooting common issues, try a Hard Reset by following these steps:
  • Firmly press & hold the Power and Select Button for 12 seconds.
  • Let go when the screen goes blank.
  • The SPOT X logo should be displayed on the screen.

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Contact Us

CALL

Phone Support in English, French, Portuguese and Spanish

Support in English is provided from Monday 6 a.m. to Friday 11 p.m. (UK time), including public holidays.

Support in French and Spanish provided weekdays from 2p.m. to 11:00 p.m. (UK time), including public holidays.

Please have your PIN ready when calling.

PIN confirmation is not supported via voice. Please enter your pin on your phone dial-pad.

Your PIN, personal identification number, can be found by logging into My Account and clicking on Settings and Billing.
 
UK
+44 808 189 6244       +44 203 966 6746

Ireland
+353 94 950 5096

Netherlands 
+31 800 0900114

Sweden
+46 20 88 15 59

Spain
+34 900 83 8735

For all other areas call
+353 94 950 5096
France
+33 800 91 16 33         +33 184 88 3811

Italy
+39 800 743048

Norway
+47 800 25 172

Switzerland
+41 800 001 516

Portugal (toll-free/chamada gratuita)
+351 800 181 029
 
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